Last updated: 15 June 2026
Introduction
maple-jay ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you interact with our website or services, we may collect personal information that you voluntarily provide, including:
- Name and contact details (email address, postal address)
- Information submitted through consultation request forms
- Financial information you choose to share during consultations
- Communication records between you and our team
Automatically Collected Information
When you access our website, certain information may be collected automatically, including:
- IP address and browser type
- Pages visited and time spent on site
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To schedule and conduct consultations
- To send relevant communications about our services
- To improve our website and service offerings
- To comply with legal obligations
Legal Basis for Processing
Under UK data protection law, we process your personal information on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
- Legal obligation: Where processing is necessary to comply with the law
- Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in operating our website and conducting our business, under appropriate confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Consultation records are typically retained for seven years following the conclusion of our services.
Your Rights
Under UK data protection law, you have the following rights:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate personal data
- Erasure: The right to request deletion of your personal data in certain circumstances
- Restriction: The right to request restriction of processing of your personal data
- Data portability: The right to request transfer of your data to another organisation
- Objection: The right to object to processing of your personal data
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
maple-jay
47 Division Street
Sheffield, S1 4GE
United Kingdom
Email: [email protected]